Privacy Policy

Hokkaido Rent a Car Dot Com (hereinafter referred to as "the Company") establishes the following privacy policy (hereinafter referred to as "this Policy") regarding the handling of users' personal information in the services provided on this website (hereinafter referred to as "the Service").

Article 1 (Personal Information)

"Personal Information" refers to information about a living individual that can identify the specific individual, including name, date of birth, address, telephone number, contact details, appearance, fingerprints, voiceprints, insurer number on health insurance card, and other information defined under the Act on the Protection of Personal Information in Japan.

Article 2 (Collection Method)

We may ask users to provide personal information such as name, date of birth, address, telephone number, email address, bank account number, credit card number, driver's license number, etc., when registering for the Service. Additionally, we may collect transaction and payment information from partner entities that includes users' personal information.

Article 3 (Purpose of Use)

We collect and use personal information for the following purposes:

To provide and operate our services
To respond to user inquiries (including identity verification)
To send notifications about new features, updates, promotions, and related services
To contact users when necessary, such as for maintenance or important notices
To identify and deny service to users who violate terms or misuse the services
To allow users to view or modify their own registration information
To charge users for paid services
Other purposes incidental to the above

Article 4 (Change of Purpose)

The Company may change the purpose of use, provided the new purpose is reasonably related to the original. Any change will be notified via appropriate methods or published on this website.

Article 5 (Provision to Third Parties)

Except as otherwise provided by law, the Company will not provide personal information to third parties without prior consent, except in the following cases:

When necessary to protect life, body, or property and obtaining consent is difficult
When especially necessary to improve public health or promote child development and obtaining consent is difficult
When cooperating with government agencies and obtaining consent would interfere with operations
When previously notified and procedures required by law are followed

Entities that handle personal information under the Company�fs supervision or due to business succession are not considered third parties under this provision.

Article 6 (Disclosure)

Upon user request, the Company will disclose personal information promptly unless it meets the following exceptions. A fee of 1,000 JPY per request will be charged:

When disclosure may endanger life, body, or property
When disclosure significantly interferes with our operations
When it would violate other laws

Non-personal information such as history or characteristic data will not be disclosed.

Article 7 (Correction and Deletion)

Users may request correction, addition, or deletion of personal information that is inaccurate. Upon confirming the request is necessary, the Company will act promptly and notify the user of the outcome.

Article 8 (Suspension of Use)

If a user requests suspension or deletion of personal information due to improper use or unauthorized collection, we will investigate and take appropriate action as necessary, and notify the user. If suspension is difficult, we may take alternative measures to protect user rights.

Article 9 (Policy Changes)

This Policy may be changed without prior notice to users, unless otherwise specified by law. Revised policies take effect upon publication on this website.